Question 1

What are your hours of operation?

Accepted Answer

We are available by phone anytime — day or night. Call us and we'll answer, whether you're booking months out or need a chauffeur first thing in the morning.

Question 2

Can I see a vehicle in person before I reserve?

Accepted Answer

Absolutely — we just ask for an appointment to view vehicles. Give us a call and we'll schedule a time for you to walk through the exact vehicle you're considering. Viewing slots fill quickly on weekends, so book yours early.

Question 3

Aren't all luxury transportation services the same?

Accepted Answer

Of course not! Just like every restaurant you visit is different, each luxury transportation company you come into contact with won't be the same either. For example, some companies only offer transportation to and from special events. And, others may only offer transportation for corporate needs. Certainly, you want to choose a transportation company that meets all of your needs. So, it's important to do your own research first! Check out past client testimonials, the fleet of vehicles available, and customer service features. This way, you know you're choosing the best luxury transportation company for your needs.

Question 4

When should I make my reservation for my luxury transportation?

Accepted Answer

As soon as you know your date — availability is limited. We're South Florida's most requested chauffeured fleet and prime dates (proms, weddings, holidays, game days, cruise weekends) sell out weeks in advance. The moment you have your date, time, passenger count, and pickup and drop-off locations, make your reservation. Waiting is how people end up in someone else's second-choice vehicle.

Question 5

Are there any booking fees I can prepare for before booking my luxury transportation?

Accepted Answer

Yes — a one-time, non-refundable deposit is applied to the total price of your reservation, but is not refunded if you cancel. The deposit is $150 for transfer / point-to-point service and $200 for all hourly services. We do not offer stretch limos.

Question 6

Can I book transportation for a special event that includes multiple pick-ups and drop-offs?

Accepted Answer

We can certainly offer pick-up and drop-off services for your next special event. However, this will be billed hourly. The advantages of choosing our company for this service would include being able to leave your belongings in the vehicle, having the same chauffeur all day/evening, and unlimited pick-up and drop-offs.

Question 7

What kind of features do your luxury transportation vehicles offer?

Accepted Answer

Each one of our luxury vehicles offers LED lighting, ice coolers, bottled water, and AUX-accessible speakers. Certainly, guests are welcome to bring their own drinks and alcohol is permitted for passengers over the age of 21. However, we suggest taking only pre-packaged alcoholic beverages to avoid spills.

Question 8

Is there a cleaning fee?

Accepted Answer

We will only charge you a cleaning fee if the vehicle used in your transportation is overly dirty. This may include spills, stains, and vomit on the carpet or upholstery. The minimum clean up fee is $250.

Question 9

Is there a damage fee?

Accepted Answer

We will only charge you a damage fee if the vehicle used in your transportation has been damaged in any way. The fee may vary depending on the assessment of the vehicle's damage.

Question 10

Is smoking permitted inside the vehicles?

Accepted Answer

No. If any passengers are found smoking or the vehicle smells of smoke after transport, a minimum cleaning fee of $250 will be charged.

Question 11

Do I need to tip my driver?

Accepted Answer

Quality service of any kind can be encouraged with tips. If you're wanting to tip our drivers for exceptional service, we recommend a gratuity of 20%. Remember, the fee of our transportation services DOES NOT include tip. So, if you want your driver to feel as though they've done a great job, a tip is a great way to do so.

Question 12

How should I pay for transportation services?

Accepted Answer

We accept Zelle, Venmo, and Apple Pay for deposits only. Balance is due upon the driver's arrival by cash to the driver, Zelle, or Venmo. We also accept cash. Cards may be accepted with a completed authorization form and only when the reservation is made three or more months prior to the service date.

Question 13

How can I make my luxury transportation reservation with DreamRide?

Accepted Answer

Simply give us a call or fill out the booking form on the home page to make your reservation!

Question 14

Do you have car seats available for infants and small children?

Accepted Answer

Yes, we do have these available upon special request. However, there may be an additional fee for use.

Question 15

Do you offer shuttle busses?

Accepted Answer

Yes! We have luxury shuttle and party buses seating up to 40 passengers.

Question 16

Can I request a specific driver for my transportation?

Accepted Answer

Yes! We know that our repeat customers may want to utilize a driver that has treated them with care in the past. So, if you would like to suggest a specific driver, we will make our best efforts to provide the driver you want for your transportation needs.

Question 17

What airports can you provide transportation to and from?

Accepted Answer

We offer pick up and drop off services to airports including Fort Lauderdale-Hollywood International Airport, Miami International Airport, and Palm Beach International Airport.

Question 18

What do drivers/chauffeurs wear during transportation?

Accepted Answer

We know that many of our clients are being transported to elegant events like weddings and corporate meetings. So, we pride ourselves in looking our best. All of our drivers wear black suits with white dress shirts as a standard uniform.

Question 19

When does the transportation rental start and end?

Accepted Answer

Your rental begins with your pick-up and ends with the drop-off to your set destination.

Question 20

What if we need the rental longer than we initially thought?

Accepted Answer

If you find yourself needing more time with our transportation vehicles, we provide a 10-minute grace period. If you need the rental longer than 10 minutes, you will be charged our hourly fee.

Question 21

If I booked a 10-passenger vehicle but now need room for 11, can the extra person just come anyway?

Accepted Answer

No. We can only transport the maximum number of passengers allotted for each vehicle in order to promote your safety. And, stick within the measures of the law. If you find yourself needing a larger vehicle to accommodate your new needs, you can call us to upgrade. However, additional fees may apply for upgrading to a larger vehicle.

Question 22

Can we listen to our own music?

Accepted Answer

Yes. All of our luxury transport vehicles are equipped with AUX hookups & Bluetooth. So, you can play any of your music from your smartphone or tablet devices.

Question 23

How will I know when my ride is ready to pick me up?

Accepted Answer

When our driver arrives at your pick-up destination, he/she will call the contact provided to us during the reservation process. Remember, be on the lookout for your driver at least 10 minutes before your scheduled pickup in case any directional issues occur. And, if you need to speak with your driver before pickup, just call our office!

Question 24

How will my driver know when our party is ready to leave?

Accepted Answer

Your driver will provide you and your party with a business card with a phone number. When you're ready to be picked up and brought to your final destination, simply call this number.

Question 25

How do Credits Work?

Accepted Answer

Credits issued are valid 6 months from the issued date. If the credit is the result of cancelation and/or rescheduling there is no extension of the credit, if canceled or rescheduled again (on 2nd cancelation) Any cancelations or rescheduling for a 2nd time will forfeit your credit and/or deposits on file. No exceptions. No further credits will be due or honored.

FAQ

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FAQ

Answers to Your Fort Lauderdale Limousine Service Questions

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