DreamRide Luxury Transportation ("DreamRide," "we," "our," or "us") respects your privacy. This policy explains what information we collect when you book a ride, contact us, or visit our website, and how we use and protect it.
Information We Collect
When you request a quote, book a ride, or contact us, we may collect:
- Your name, phone number, and email address
- Pickup and drop-off addresses, trip dates, times, and passenger count
- Payment information processed through our secure booking and reservation partners (we do not store full card numbers on our servers)
- Any details you share about your event, vehicle preference, or special requests
When you visit our website, we may also collect standard technical data such as IP address, browser type, pages viewed, and referring URLs through cookies and analytics tools.
How We Use Your Information
- To confirm, schedule, and provide your transportation service
- To communicate with you about your reservation, including confirmations, driver details, and any changes
- To respond to inquiries, quote requests, and customer support questions
- To send occasional marketing communications about promotions, seasonal availability, and new services — you can opt out at any time by replying "unsubscribe" or emailing us
- To improve our website, fleet offerings, and overall service quality
- To comply with legal, tax, and safety requirements
How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We share information only with the parties needed to deliver your ride and run our business:
- Our chauffeurs and dispatch team, so they can locate you and complete your trip
- Payment processors and our reservation platform, to handle billing securely
- Service providers who help us operate the website and communicate with customers
- Law enforcement or regulators when required by law
Cookies & Analytics
Our website uses cookies and analytics services to understand how visitors use the site and to improve performance. Cookies are small files stored in your browser; you can disable them in your browser settings, though some site features may not work as intended.
Data Retention
We keep reservation and customer records for as long as needed to provide service, resolve disputes, and meet legal and accounting obligations. When information is no longer needed, we securely delete or anonymize it.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No system is 100% secure, but we work with reputable booking, payment, and hosting partners to keep your data protected.
Your Choices
You may request to review, update, or delete the personal information we have about you, or opt out of marketing messages, at any time. Contact us using the details below and we will respond promptly.
Children's Privacy
Our services are intended for adults booking transportation. We do not knowingly collect personal information directly from children under 13.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with a revised effective date.
Contact Us
For any privacy questions or requests, reach us at Call Now or Reservations@Dreamrideluxury.com. You can also write to us at 2950 NW 17 Terrace, Fort Lauderdale, FL 33311.